FAQs

What age is your product suitable for?
We know parents and educators know their child/ren best. Our Heuristic Sets we feel are best suitable for children up to 30 months of age. We have had several customers let us know how much their older children enjoyed the Sets too!

Are the items safe?
Heuristic / Loose part items are real world objects and therefore we advise all play to be supervised by an adult at all times.
Our items have been checked for quality assurance, however please ensure all objects are checked prior to use (in the chance of shipping damage) and are continually monitored for general wear and tear reasons. If you feel any items are currently not suitable for your child/ren then please remove them and reintroduce at a time more appropriate.

What items will I get in my Set?
As we continue to source quality, affordable and safe items for our sets, the items can change from order to order. Your Set items are choosen at random from our full Loose Part range. 

Do you ship internationally?
Unfortunately we don't. But keep an eye out!!

Does your product come with an explanation?

Yes! Each Heuristic, Loose part set comes with a detailed description of Heuristic play and our vision here at NavyBaby.

I'm purchasing for a gift, do you add personalised messages?
We sure do. Make sure to leave your desired message in the comment part as you head through to the checkout.

Do you offer gift wrapping?
If your gift is for a special someone we can provide gift wrapping. Please select this option when you head through the checkout process. Our gift wrapping is natural brown paper with natural twine rope with our NavyBaby Stamp. You will see this packaging in our website photos.

How long does delivery take?

Being a stay at home mum, I like to give a 3 day window to complete your order before shipping your goods with Pass the Parcel and occassionally NZPost. Their delivery target is up to 3 working days (a guide only). We always aim for a 24 hour turn around but also state this 6 day delivery time to make sure we stay true to our customers. 

Our Stair Rock is made to order and we ask for up to 7 days for our Cabinet Maker to complete this item and thereafter our 3 day working target applies. 

Can I Pick Up?

We are located in Invercargill. Please enter the code: IWILLPICKUP and message us to arrange a day and time for collection.